02
August 29th, 2007I just received a text message from 02 that reads:
02: from 28 Sept calls starting wth certain numbers e.g 0844&0845 will be charged outside your incl. mins. & cost 20p/min. Details at o2.co.uk/specialnumbers
The inclusion of 0844 and 0845 numbers was one of the reasons I chose 02. Do I have any recourse for compensation?
Update:
The Carphone Warehouse / 02 terms and conditions state:
15 Changes to the Agreement
15.1 We may change this Agreement and the Charges at any time. If we increase our Charges for the elements of the Service you are using or change the terms and conditions of this Agreement to your
significant disadvantage (in our reasonable opinion), we will give you 30 days’ notice in writing before the change takes place. We will notify you as detailed in clause clause 19.7 below or we may
notify you by text (SMS) to your Mobile Phone number and/or by email where you have supplied your email address to us for this purpose.
This does not undo the fact that they are changing a key feature that I chose their service for. This is not the way to keep my custom.
August 31st, 2007 at 8:19 am
I also got the same text from O2 - but if Carphone warehouse have not yet notified you personally, do you not have grounds for complaint under this section of the T&Cs?
August 31st, 2007 at 9:15 am
I imagine this message constitutes my notification.