Customer Satisfaction - Digg
May 3rd, 2007An interesting Customer Service blog called Demand Satisfaction! talks about how Digg could have avoided its “21st Century revolt”. The post is pertinent to all organisations that depend on user contributions.
Beware of business decisions that masquerade as legal issues. You’ll be tempted to defer to your lawyer’s advice. And it’s a good bet your lawyer’s instincts will be wrong when it comes to fostering open, two-way dialog with your customers. It’s more likely they’ll enmesh you in a battle of wills with the very people you depend on to grow your business.